Privacy policy

Ⅰ. INTRODUCTION

  • Syngene International Limited and its subsidiaries (“Syngene”/ “we”/ “us”/ “our”) appreciate you visiting our website and your interest in our services. We are committed to protecting your personal data and respect your privacy.

Ⅱ. OBJECTIVE

  • (a). This privacy notice describes the categories of personal data collected, purposes of collection, and the manner in which it is processed, used and disclosed, in accordance with applicable data privacy laws, the rights available to you to limit our use of your personal data. We encourage you to read this privacy notice in full and contact us with any questions or concerns you may have. The applicability of the Privacy Notice is global, however certain additional information may be relevant to you depending on the region where you reside. Such additional terms, based on these particular countries or regions, are called out in region-specific notices below.
  • (b). This privacy notice is also applicable to any personal data collected by us through email or through telephone. We have specific notices and consent forms for participants of clinical trials and research studies conducted by us, candidates who have applied using career portals and employees. The terms of such specific notices and consent will prevail over this privacy notice in case of any inconsistencies. Any personal data that you share about other individuals is shared by you, only after obtaining consent from the person to whom the personal data belongs, and you shall be responsible for complying with applicable privacy and data protection laws.

Ⅲ. COLLECTION AND PROCESSING OF PERSONAL DATA

‘Personal data’ means any information that can be used to identify a person, including but not limited to name, address, email address, telephone number, medical and health information.

  • (a) We will process any personal data that we collect in accordance with applicable laws and regulations. We may process your personal data when you:
    • (i) visit our websites or our physical locations;
    • (ii) use our services;
    • (iii) use our job application portal;
    • (iv) sign up to receive information or newsletters from us;
    • (v) submit inquiries with us;
    • (vi) register to participate in our clinical trials or research studies or are an existing or prospective clinical investigator or member of investigation study team;
    • (vii) attend professional or educational events we sponsor, attend or hold;
    • (viii) exchange business related communications with you including when you contact us, provide feedback, or otherwise;
    • (ix) exchange marketing information such as your preferences for receiving our marketing communications and details about your engagement with them.

We get your information directly through you, your employer, our customers, your devices, our systems and/or through our business partners or third parties. Our legal bases for processing personal data are (on a case-to-case basis) legitimate use/interests, to perform our contract with you and based on your consent, where we take your consent and other cases required by applicable laws. We do not collect or process personal data of minors without the permission of such minor’s parents or guardians.

  • (b) The nature of personal data we process if you are a visitor of our website or submit inquiries or sign up to receive information or newsletters or attend or participate professional or educational events we sponsor, hold or participate are:
    • o name
    • o email address
    • o address
    • o phone number
    • o company name
    • o username and password
    • o audio-visual information such as photographs or images captures, video recordings (if enabled) when attending any of our events or webinars etc
    • o technical information such as IP addresses, browser information, demographic information, device information, data collected from cookies detailed under our cookie policy.

We process the said personal data to provide you with our services, to communicate with you and your organisation, to send you updates, marketing and other information, to detect security incidents, to authenticate you, to protect against malicious or illegal activity, to perform data analytics to improve our Services and offerings and enhanced website performance, for system administration purposes, to respond to regulatory or government bodies as required by law, to invite you for events, seminars and such functions organized by us and related purposes such as running marketing campaigns, to generate and maintain leads as part of our customer relationship management database. When you contact us, we may keep a record of such correspondence. We may collect personal data by asking you to complete surveys that we would use for research purposes, although you have a right not to respond to them. We may also process your personal data set above and additionally certain commercial and financial information, when you act as our vendor, supplier or service provider for business purposes and to process payments and invoices. If you no longer wish to be contacted for marketing purposes, please contact bdc@syngeneintl.com.

  • (c) The nature of personal data processed from third party sources: When you engage with us through social media sites, you may allow us to have access to certain information from your social media profiles based on your preference settings on such platforms. We may also receive your personal data from third parties who have taken your consent to be contacted by persons or entities like us for marketing and other purposes including for employment/ apprenticeship/ internship purposes, business purposes and trial/ study participation. We may obtain personal data from third parties, such as marketing partners, publicly available sources and data providers.
  • (d) For personal data collected from candidates for the purpose of employment or internship/apprenticeship with us, please refer to data privacy notice on the careers page of Syngene website
  • (e) The nature of personal data processed when you register with us as volunteers interested to participate in clinical trials or research studies conducted by us include:
    • o name
    • o email address
    • o phone number
    • o state/ pincode
    • o confirmation that the individual is above 18 years of age.

The above information is used by us to contact you to provide you with our clinical trials/ research study related information and for your consequent participation. If you are a participant in our clinical trials or research studies, further information including medical and health related information will be collected from you. However, specific consents and notices with respect to the same will be provided to you prior to your participation in case of such trials/ studies. Please note that all your data including your identity in connection with such clinical trials and studies shall be kept confidential and protected as per the applicable legal requirements.

For certain the personal data processing activities we undertake, we may use AI, machine learning and related technologies to improve customer experience and data analytic capabilities. Whenever we do so, we adhere to responsible AI practices and comply with applicable regulations.

Ⅳ. LEGAL BASIS OF THE PROCESSING

The applicable privacy and data protection laws provide for certain justifiable grounds for collection and processing of personal data, commonly referred to as legal basis of processing. We primarily rely on the following legal bases, subject to applicable laws:

  • (a) Contractual necessity: We process your personal data when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract, e.g., when you would engage with us for receiving our services and offerings, or when managing the data of our employees for ensuring the performance of their employment contract.
  • (b) We process your personal data when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights), e.g., when we need to understand your usage of our website and interaction with the same, or to optimize our processes.
  • (c) We process your personal data with your consent. Where we process Personal data based on consent, your consent is revocable at any time, e.g., when registering and participating for clinical trials, when registering and inviting you for events organized by us, or for sharing our marketing related communications with you.
  • (d) We may process your personal data to comply with any legal obligations on us, including to applicable laws and protecting our legal rights, seeking remedies, and defending against claims.

Ⅴ. TRANSFER OF PERSONAL DATA ACROSS NATIONAL BORDERS

The personal data collected from you and processed may be transferred and maintained outside of your state or country, however, we have put in place lawful transfer mechanisms and adequate safeguards to protect your personal data in accordance with applicable laws. By using our services and providing us with your personal data, you acknowledge and consent to the transfer, processing, and storage of your personal data in jurisdictions outside your country of residence, subject to the safeguards set out here.

Where we may transfer the data outside your country or region of residence, we shall take reasonable and appropriate steps in line with applicable laws while executing such transfer. We may also be required to share such information with regulators/ government authorities as required under applicable laws.

Ⅵ. DATA RECIPIENTS AND DISCLOSURE OF PERSONAL DATA

Syngene does not sell personal data to third parties. We may share certain data with third-party partners who work with us to provide the services or help us improve or administer our services, clinical investigators and/or members of the investigator teams. We execute agreements including confidentiality requirements with all such third-party partners and they are also required to comply with applicable laws and regulations to perform their services for us.

Ⅶ. THIRD PARTY LINKS

Our Services may contain links to third party websites, applications or services, which are not owned or operated by Syngene. Please note that Syngene is not responsible for the privacy notices/policies, practices, or the contents of such third-party websites. Such links or applications will have their own privacy notices and other terms which you should carefully review before any use of such links or applications.

Ⅷ. COOKIES

We use cookies and similar technologies to facilitate proper functioning of our website and to help collect certain data. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk, so that website can remember who you are. Our cookie policy provides detailed information on the nature of information we collect through cookies.

Ⅸ. DATA RETENTION

We retain the personal data until completion of the purpose for which it was collected or for such longer period prescribed under the applicable laws.

Ⅹ. DATA SUBJECT RIGHTS

Subject to the applicable local laws of your country, you may have certain rights as a data subject (including but not limited to right to information, access, rectification, erasure, objection, restriction of processing, right to complain, right to data portability, right to nomination, right to withdraw consent, right to opt out of targeting advertising, sale of your personal information and profiling, right not to be discriminated against for exercising any of your rights and right to be notified about a data breach), relating to your Personal Data that we process. Where the data processing is based on your consent, you may withdraw your consent to the processing of any Personal Data at any time. This will not affect the lawfulness of any processing operation before your withdrawal. Your rights as a data subject may differ based on your applicable jurisdiction. Please refer to region-specific data privacy notice for more information on the same.

For exercising your rights, we may need to request certain information from you for ascertaining your identity and confirming that you are entitled to exercise the same. You can exercise your rights by contacting us at dpo@syngeneintl.com.

Ⅺ. SECURITY PRACTICES

We use reasonable technical and organisational security measures to protect your information managed by us. We also endeavour to continuously improve our security measures in line with technological advancements.

Ⅻ. DATA RETENTION

Personal data will not be retained for a period more than necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required by law or permitted by applicable law. Personal data may be retained for the following purposes: (i) to fulfil contractual or operational obligations; (ii) to comply with legal and regulatory requirements; (iii) to resolve disputes and enforce legal rights. Upon expiry of the applicable retention period or fulfilment of the purposes for which personal data was collected we will securely delete or anonymize the personal data, unless further retention is required by law.

XIII. CHILDREN’S PRIVACY

Sygene’s websites, its associated services and hosted contents, are not intended for use by children. As such we do not knowingly solicit or collect personally identifiable information online from children without prior verifiable parental consent. If Syngene learns that a child has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children, please email us at dpo@syngeneintl.com.

ⅩⅣ. CHANGES TO PRIVACY NOTICE

We may carry out changes to this privacy notice from time to time and in case of such changes, we will update the effective date on this page or as the law requires. It may be recommended that you visit this notice periodically to learn of any changes. Your continued use of our website following posting the updates, will constitute your acceptance of the terms.

ⅩⅤ. CONTACT US

If you have any queries on this privacy notice, or on the ways in which we process your data, or on your choices and your privacy rights, you may contact:

Address : Data Protection Officer, Syngene International Limited, Biocon SEZ, Biocon Park, Block Plot No. 2 & 3, Bommasandra Industrial Area IV Phase, Bommasandra Jigani Link Road , Bengaluru 560099, Karnataka.

Email Data Protection Officer: dpo@syngeneintl.com

We are committed to addressing your concerns in a timely and transparent manner, in accordance with applicable laws.

ⅩⅥ. CONTACT YOUR LOCAL DATA PROTECTION AUTHORITY

If you are not satisfied with the way we handle your personal data, you may have the right, depending on the laws of your country of residence, to file a complaint with the local data protection authority.

Region/Country specific Privacy Statements

INDIA REGION PRIVACY NOTICE

For the purposes of processing your personal data within the India Region, we will comply with the Digital Personal Data Protection Act, 2023 (DPDPA). Please note that the following provisions will apply to individuals located in the India region, in addition to Global Privacy Notice.

Your Data Principal Rights in India

As a Data Principal located in India, you are entitled to the following rights:

  • Right of Access: You can request information about the personal data we hold about you.
  • Right to Correction: You may request correction, completion, updation of your personal data.
  • Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory obligations.
  • Right to Nominate: You may nominate another individual to exercise your rights in case of your death or incapacity.
  • Right to Withdraw Consent: You can withdraw your consent by emailing for data processing at any time and we shall comply with the same, unless required to do so by law.

If you wish to exercise any of these rights, please refer to section on exercising ‘Your Rights’ in the Global Privacy Notice.

Last Updated: April 2026

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